The Next Generation Of Live Support Chat Software

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By Alan Jones

Although it may be hard to believe, life support software that allows customers and browsers to chat to each other over the web has actually been around for almost 15 years now. The main difference is the fact that now more companies are using it which has helped raise the profile of live support chat software a great deal as business people are realizing that it is still one of the top tools for communicating with consumers and offering them instant support as well as the satisfaction of knowing they are working with a real agent.

In fact, live support software is so popular that the US Army even uses a live support chat software device in order to help answer potential recruits’ questions as well as military families that are looking for help with reassignment, deployment, and assistance questions. With this much success backing live support chat software, it should come as little surprise then that there is now a new generation of live support chat software that is slowly rolling out helping to make the software much easier to utilise from a business point of view and much more pleasing to use from a customer’s point of view.

[youtube]http://www.youtube.com/watch?v=EkjOFJxyBqc[/youtube]

The major problems with live support software right now is that in some instances it still lacks the human touch despite the fact that humans are actually the one’s doing the chatting. This is due to the fact that most companies want to optimise the agents that they hire to staff their live support chat software, therefore they have agents that handle five or more conversations at a time which can lead to inaccuracies in grammar and delayed responses. This can leave some more picky browsers disgruntled with live support software and the entire experience.

However, the new generation of live support chat software aims to solve this by cutting out live agents altogether thereby somewhat making the name ironic, but getting the job done in a much more efficient manner. In the place of live agents on the other side of the live support software is a virtual employer that relies on virtual intelligence to answer questions and get the job done with the programming to make sure that the customer gets perfect grammar every time along with a rapid fast response. Surprisingly enough, this software seems to be catching on as those who use live support chat software with this option seem quite pleased with the results.

From a business point of view, the use of a virtual agent that is able to be programmed to respond like a live human agent is obvious. The average chat over a live support software service will last 18 minutes, out of which five minutes are spent by the customer waiting for the next available representative. However, a virtual agent can respond right away eliminating the need for any wait and allowing the live support chat software to live up to its rep as an instant form of customer service.

Next, continuing the business point of view, bear in mind that you do not have to pay the virtual agent anything for its time, reducing the costs of actual hiring agents to staff your live support software or attempting to man it on your own. For those who receive a high volume of chat requests, this is an excellent choice given the average cost of a chat is considered to be five dollars per session all things considered. Plus, as always, if the virtual agent gets stuck the live chat can be turned over to a real human so that you do have to worry about losing a customer but can easily streamline the live support software service in most cases on your website cheaply and effectively.

About the Author: Alan Jones currently manages the Marketing Operations of Web Site Chat (

websitechat.net

, the developers of a State of the Art

live support software

Source:

isnare.com

Permanent Link:

isnare.com/?aid=1016369&ca=Computers+and+Technology

Hospitals declare “code red” in Wellington, New Zealand

Thursday, July 19, 2007

The Capital & Coast District Health Board today issued a “code red” for two Wellington hospitals. Both Wellington Hospital and Kenepuru Community Hospital have a staff shortage of about 20 nurses, and the hospital is calling on any help available.

Dr Robyn Toomath, director of clinical support services at the Health Board, is calling for “any qualified nurses in the community who are between jobs, are on extended leave or are semi-retired, who might be able to help fill in, or to do some short term work for us.”

“As of today we are around 20 nurses down compared to our usual staffing levels, primarily due to illness” said Dr Toomath. “We have physical beds available, but we can’t admit patients unless there are appropriate levels of staff to safely resource those beds.”

The message to the general public was to “please save our Emergency Department for emergencies”, she said. “We want to be able to focus our Emergency Department resources on patients who genuinely need hospital-level care.”

Any qualified nurses who are willing to help at either of the two hospitals should contact Steve Crew in the Patient Services Coordination Unit, at the Capital and Coast District Health Board.

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Interview with Anna Mikkola, Finnish Left Alliance candidate for European Parliament

Friday, May 29, 2009File:Anna Mikkola.jpg

Anna Mikkola is running for European Parliament in Finland as a member of the eco-socialist Left Alliance party. At the age of 28 she’s the youngest member of the 14 candidates on the Left Alliance’s list for the multi-national body. She spoke to Wikinews during a break in campaigning. Finland votes in the European Parliament election on June 7.


Thanks for joining us, Anna.

((Anna Mikkola)) Thanks for asking. I had a convenient break in the campaign this afternoon.

((WN)) You’re the youngest member of your party’s list in the Euro elections; but you’ve also had an extensive career in politics already. How did you first get involved in political activity?

((Anna Mikkola)) I believe I was 16 or 17 at the time, and I just stopped by at the local party office and asked if there was something I could do. There had just been a general election in Finland and the conservatives widely spoke of things I could not accept. Like [how] public financing for culture and sports is unnecessary. One politician even suggested young people could spend their time climbing trees and not expect society to provide them with facilities.

((WN)) So from there you went straight into the Left Youth. How did you choose that party? Did you explore others?

((Anna Mikkola)) It was between the Green party and the Left Alliance. The Greens I felt concentrated too much on individual life style choices as a method of doing politics, so I chose the Left Alliance. I have always been the sort of person who likes to think of structures and their effects, the big picture in a social sense if you may.

((WN)) So what’s it like campaigning for a nationally-elected office? Is it like organizing youth locally or does it feel basically different?

((Anna Mikkola)) Basically different. The whole country is one constituency, which means more traveling than most people do in a year. It’s also expensive as in our election system candidates have to buy their way into public knowledge. Luckily I have both an extensive election team covering the whole country and also some financial support from the Left Youth movement.

((WN)) You mentioned last night waiting for a bus and seeing three with pictures of you on the side pass by…

((Anna Mikkola)) It’s kind of absurd. I have ads in public transport in the 6 biggest cities in Finland. You are definetely more conscious of yourself when you’re traveling on a bus or tram that has your face on it.

((WN)) Now, Finland’s role in the world has fundamentally changed in your lifetime: from a neutral state with closer ties to the Soviet Union than many others in democratic Europe, to EU member and now potentially to NATO member. Do you think your youth makes it easier for you to adapt to the changes going on?

I think the new political generation are going to change political discourse substantially.

((Anna Mikkola)) Well, it makes my relationship with Finland’s EU membership definetely easier and less emotional maybe than for many older people. Finland has been in the EU my whole adulthood, so for me membership is not the question. I am more interested in looking at the content. I think the new political generation of around 30 year olds, who are making their breakthrough, are going to change political discourse substantially.

((WN)) Do you see green & socialist politics as being the key to this younger generation? In your view can you have environmentalism without socialism?

((Anna Mikkola)) We have an interesting Green party in Finland, who have accepted the necessity of additional nuclear power and support market mechanisms as a part of their climate policy without any questions or caveats. So yes, there is an attempt to create a green capitalist system. The youth as well are divided on this issue. Many people however do see the problems of turning the environment or climate action into products you can buy or sell and speculate with. In that sense I feel environmentalism cannot be separated from socialism, which has a fundamentally different logic.

((WN)) The other end, though, to the importance of the youth vote is voter apathy; how do you deal with the situation of “celebrity” candidates, in particular far-right candidates like Timo Soini?

((Anna Mikkola)) In European elections the problem is apathy in general, not just youth apathy. But maybe you can separate between two types: many older people do not vote in these elections because they don’t like the EU and/or because they feel they cannot change anything by voting since the EU is too big and too far way. These are choices, often resulting from considering the options. Many young people do not vote in elections in general, because they do not really even notice them. Their apathy is not a result of a decision, but genuinely a product of being out of the whle political process. This is something Timo Soini cannot change I think. His candidacy is a big risk for him in any case, since his party is a one man show to a great extent. If he buries himself in Brussels it might well be the end of that party.

((WN)) You’ve been working in Brussels yourself for over a year now; how did you stay in touch with the situation in Finland before the campaign began?

((Anna Mikkola)) Mostly by visiting Finland often. It’s been two years that I have worked in the European parliament now. Working as a parliamentary assistant to a Finnish MEP kind of means you need to be aware of what is happening in Finland and what the papers are saying about it.

((WN)) Now let’s talk policy; on your website you mention numerous issues with the Lisbon treaty but also say that EU membership isn’t an either-or consideration. If you could re-write Lisbon, what would you take out, what would you put in?

((Anna Mikkola)) Simply put I would take out all the militarisation stuff, and remove the neoliberal economic thinking of no rules for the financial markets, and maybe remove some of the new policy areas. I would put in a social progress clause that would ensure rights (especially worker’s rights) inside the EU and add a recognition for e.g. cross border strikes.

((WN)) On the subject of militarization, what would be the best alternative to the European Defence Agency? What’s the right path, if any, for collective European defense?

((Anna Mikkola)) Defense is a word that is understood very differently in different European countries. The Finnish tend to understand this term as passive defense, but many — especially old colonial countries — understand it in a more active sense, as including pre-emptive and aggressive operations outside EU borders. I believe the right path to be a firm concentration on non-aggressive peacekeeping. As for a common European defense, I am against the idea because of the abovementioned reasons. The European Defence Agency is basically an arms trading operation, when its role would maybe be better in co-ordination of crisis management and peacekeeping.

((WN)) So in the long run should the other countries in Europe leave NATO as well?

((Anna Mikkola)) That is for them to decide. However any European defence organisation would be based on NATO, and would not respect the status of non-allied countries. I believe the European Union should respect it.

((WN)) With regard to workers’ rights, a number of parties on the left have raised objections to the Posted Workers Directive and the European Court of Justice’s positions on the rights of workers from one EU country working in another. Finland both receives foreign workers and sends workers elsewhere; how could the Posted Workers Directive be best fixed, in your view?

((Anna Mikkola)) There is no point in fixing the directive. The ECJ’s decisions have been based on the Treaties, and override the directive, which itself is actually not too bad. This is why European trade organisations too have been demanding a social progress clause I mentioned earlier to be put in the Lisbon Treaty, which would be the only way to fix the situation. So that the rights of workers could not be overriden by for example the free movement of services, which has happened in most of the ECJ decisions.

((WN)) And what are the practical chances that such a clause would be put in?

the Lisbon Treaty most probably will not be the last Treaty in the EU

((Anna Mikkola)) Close to zero at this point. However the Lisbon Treaty most probably will not be the last Treaty in the EU. And of course the Irish will still vote on it for a second time. Should the result be a no this time too, the chances would increase. What is not widely being talked of is that were are now in a situation where the EU is doing its best to get into effect a Treaty that was negotiated years ago and is founded on an economic logic that has clearly failed. This does not seem to bother most people.

((WN)) But given that this process has taken so long, do you think the will for a new Treaty would be present — especially with the current Treaty having passed most national parliaments by solid majorities only a year ago?

((Anna Mikkola)) Solid majorities…The Finnish parliament started its proceedings with it before a translation was available. Then they ratified without any public discussion. I think there would be will, but it is clearly not appropriate to talk about it, since the Lisbon Treaty is presented as the only option. Besides, tax payers pay the politicians to do their job. With that money one would assume they would not say they don’t have the energy for a new Treaty.

((WN)) What place does the organized left have in a post-Lisbon Europe? Would they have to make an uncomfortable alliance with the anti-European right?

((Anna Mikkola)) I think such an alliance would be impossible in post-Lisbon EU too. The anti-European right tends to combine their act to anti-immigration as well in many cases, and very aggressively. I think with the current economic crisis there is an increased risk that the political right, even neofascism, could gain as people look for some way to express their frustration.

((WN)) So to wrap up, then: what’s the best thing the next European Parliament can do, and what’s the best thing you could do in the next European Parliament?

((Anna Mikkola)) I think the best thing would be to recognise different opinions. The Parliament is very keen to restrict other voices and likes to pretend were are all one happy family. That is not politics at all.

What I could do and want to do is to speak and try to fix problems with rights; they have not been properly dealt with in the EU, whether they are workers’ rights or for example net users’ rights. The fundamental problem with for example the telecoms package is that its staring point is not users’ rights, defining them and then going into other stuff. Instead, the starting point is the interests of industry, and the limiting of users via different methods in order to protect certain copyright interpretations. The result then for the user is a collection of random and often illogical “rights”. The net is something most politicians seem to be unable to handle as a normal and social part of life for millions and millions of people.

((WN)) So where should net rights come from — from free speech rights, from privacy rights, from practical considerations of restricting the movement of information?

((Anna Mikkola)) From all of those. Mostly you tend to be in a situation, where you have to explain it to politicians that you cannot cut someone’s connection (to for example bank services and other daily things) without a court order in copyright cases.

((WN)) How do you feel about movements like Sweden’s Pirate Party, which is a single-issue group pursuing radical copyright reform?

((Anna Mikkola)) Very neutral.

((WN)) Anything else you’d like to tell the readers?

((Anna Mikkola)) It’s been a pleasure. This is actually my second interview online, sort of. The first was earlier this week when I spent two hours on an anti-immigration forum answering questions. I must say you have been very friendly in your questions compared to that.

((WN)) Well, thanks for that. It’s been a pleasure and thank you for taking the time out for this.

((Anna Mikkola)) Thank you, and now I have to run to my next event!

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Wikinews Shorts: August 11, 2008

A compilation of brief news reports for Monday, August 11, 2008.

 Contribute to Wikinews by expanding these briefs or add a new one.
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When Active Senior Citizens Shop For Homes For Sale

byAlma Abell

It’s impossible to group senior citizens together as one easily defined population in regard to housing. Some people reach retirement age and want to move to a 55+ community, while others buy a big RV and hit the road. Some continue to reside in the house they’ve lived in for years, while others dream of buying a brand new house or having one constructed. New Homes For Sale are often available because contractors build some on spec. Those houses make excellent show homes until they sell. People who want to buy a new house don’t always want to wait for one to be constructed, so choosing a spec home is ideal.

[youtube]http://www.youtube.com/watch?v=ScSxLdU8DqA[/youtube]

Although seniors can’t be totally categorized in their characteristics, there are some general trends in regard to features they prefer in new houses. Many prefer one-story homes so they don’t have to climb stairs. However, seniors who have no trouble with arthritis or other health disorders don’t mind a two-story home. If they do choose a multi-story house, they might prefer Homes For Sale that are bi-level or tri-level, or a one-story with a loft, so the stairways are shorter.

Many seniors are eager to spend more time on hobbies or to start a home business they’ve always dreamed of. When viewing residential possibilities built by a contractor such as Lancia Homes, they might look for a place with rooms suitable for a home office, a sewing room, an art studio or another type of workshop. Big windows with plenty of natural light are often desirable for these pursuits.

Not all senior citizens want to downsize. Some look for a relatively large new house so they can have plenty of space for guests. They may plan to have their adult children and their grandchildren visit regularly and stay overnight or for a weekend. They like the idea of having more free time for entertaining guests and having big dinner parties and outdoor barbecues. They might want the new house to have at least two spare bedrooms, and they may want a place with a big patio or deck. They may look for a big garage so they have room for both vehicles as well as snowmobiles and watercraft. You can also visit them on Facebook for more information.

Category:July 27, 2010

? July 26, 2010
July 28, 2010 ?
July 27

Pages in category “July 27, 2010”

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America’s Cup: seventh race postponed

Monday, July 2, 2007File:America’s Cup.jpg

The seventh race in the challenge for the 32nd America’s Cup has been postponed due to unfair and unstable race conditions. This race could have been the last and final race as Alinghi are currently on match point on four wins, while Team New Zealand are only on two wins in the best of nine competition.

At 12.30 a.m. (NZST) there was already speculation gathering that there could be a delay due to the wind being all over the place. The principal race officer also confirmed that there was a very real possibility that there would be a delay.

The delayed flag was flown at 12.55 a.m., five minutes before the yachting race was due to begin. This was due to unstable weather conditions, which could lead to an unfair race.

At 1.20 a.m., 20 minutes after the race was scheduled to start, there had still been no word from the race committee on a possible racing time. The wind speeds were around five knots near the starting line, but the wind direction still wasn’t stable and fair.

The wind speed was starting to get higher into more acceptable conditions with the wind at the start line around seven knots. But the wind direction was still unstable.

At 2.10 a.m., the principal race officer announced that there would be “no more racing today”. Tomorrow is a guaranteed rest day, so the next possible day for racing will be early Wednesday morning (NZST).

During this America’s Cup challenge and other previous ones, discussion has been raised that a new boat design is needed, as to make the race more interesting with faster boats and more takeovers throughout the race.

It was also Grant Dalton’s, managing director of Team New Zealand, 50th birthday.

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Reviewing Possible Injuries With A Birth Injuries Attorney

byadmin

In Louisiana, birth-related injuries could lead to serious conditions for infants as well as their mothers. The failure to provide adequate health care could be the chief factor that produces these injuries. The following are details about common injuries to discuss with a birth injuries attorney.

Brain Injuries During Birth

The deprivation of oxygen during birth can lead to serious injuries. These injuries include hypoxia, perinatal asphyxia, and hypoxic ischemic encephalopathy. The most common brain injury due to oxygen deprivation is cerebral palsy.

The reasons that these birth injuries occur include the lack of proper monitoring and treatment of maternal infections. A failure to provide a C-section when natural options could lead to a birth injury can lead to these birth injuries and a possible fatality. Doctors who do not manage prolapsed umbilical cords or use birth-assisting instruments properly can also present these brain-related injuries.

What is Erb’s Palsy?

This condition occurs due to birth-related injuries. It affects the nerves in the upper quadrant of the arm. The condition presents as a weakness in the are affected by the birth-related injury. For some children, the condition can produce total paralysis of the injured limb.

What is Shoulder Dystocia?

When a child’s head and shoulders become wedged behind their mother’s pelvic bone there is a high probability of the development of this condition. The mother could experience uterine ruptures or hemorrhaging. Children who develop this condition could sustain a fractured clavicle, brachial plexus fractures, cerebral palsy, oxygen deprivation, or death.

A Failure to Test the Mother for Infections

The doctor’s failure to test the mother for specific infections in which they could develop during pregnancy places the infant at risk. These infections could include group B strep, meningitis, and sexually transmitted diseases carried by the mother. These infections could lead to complex injuries such as spina bifida and meconium aspiration syndrome.

In Louisiana, mothers have the right to file a medical malpractice lawsuit if they or their child is injured during delivery. These injuries are produced due to common failures such as inadequate treatment, a lack of training needed to use birth-assisting instruments, and a lack of proper monitoring during the pregnancy. Mothers who need legal assistance contact a birth injuries attorney by visit Gaarlawfirm.Com for more detailed information today.

US stock markets reach 12-year lows

Thursday, March 5, 2009

US stock markets dropped to twelve-year lows on Thursday, amidst falling confidence in the financial sector and worries over whether the US automobile manufacturer General Motors will be able to keep operating.

The Dow Jones Industrial Average dropped by 4.08%, or 280.52 points, at the closing bell, reaching a level of 6595.32, a new 12-year low. The Nasdaq Composite lost 54.15 points, or 4%, to 1299.59, while the Standard & Poor’s 500 plunged by 30.27 points, or 4.25%, closing at 682.60.

Every stock in the Dow Jones, other than Wal-Mart, either lost ground or remained even, and all stocks in the S&P 500 index lost ground.

General Motors’ shares lost 15.5% after the auto firm announced that its auditors had “substantial doubt” over whether it would be able to keep operating.

Shares of financial companies were lower by nine percent, with Bank of America losing 11.7% and Citigroup falling by 9.7%.

“What’s most worrisome is that we haven’t hit the crescendo yet,” said Bill Groeneveld, the head trader for vFinance Investments. “Asset-management divisions are getting calls to just liquidate everything, and we haven’t seen the big players come back in at all.”

“This is one of the worst bear markets in the last 100 years; it started out with the credit crisis and the subprime [loans], but it is like a forest fire that has raced across the clearing and ignited other parts: Autos, auto parts, the insurance companies have been hit very hard. The credit crisis is causing an unraveling of industry after industry because the banks don’t lend,” said David Dreman, the chief investment officer of Dreman Value Management.

European markets were also lower today, with the London’s FTSE index losing 3.2% and the DAX index of Germany falling by five percent.

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Sweden’s Crown Princess marries long-time boyfriend

Monday, June 21, 2010

Sweden’s first royal wedding since 1976 took place Saturday when Crown Princess Victoria, 32, married her long-time boyfriend and former personal trainer, Daniel Westling, 36. The ceremony took place at Stockholm Cathedral.

Over 1,200 guests, including many rulers, politicians, royals and other dignitaries from across the world, attended the wedding, which cost an estimated 20 million Swedish kronor. Victoria wore a wedding dress with five-metre long train designed by Pär Engsheden. She wore the same crown that her mother, Queen Silvia, wore on her wedding day 34 years previously, also on June 19. Victoria’s father, King Carl XVI Gustaf, walked Victoria down the aisle, which was deemed untraditional by many. In Sweden, the bride and groom usually walk down the aisle together, emphasising the country’s views on equality. Victoria met with Daniel half-way to the altar, where they exchanged brief kisses, and, to the sounds of the wedding march, made their way to the the silver altar. She was followed by ten bridesmaids. The couple both had tears in their eyes as they said their vows, and apart from fumbling when they exchanged rings, the ceremony went smoothly.

Following the ceremony, the couple headed a fast-paced procession through central Stockholm on a horse-drawn carriage, flanked by police and security. Up to 500,000 people are thought to have lined the streets. They then boarded the Vasaorden, the same royal barge Victoria’s parents used in their wedding, and traveled through Stockholm’s waters, accompanied by flyover of 18 fighter jets near the end of the procession. A wedding banquet followed in the in the Hall of State of the Royal Palace.

Controversy has surrounded the engagement and wedding between the Crown Princess and Westling, a “commoner”. Victoria met Westling as she was recovering from bulemia in 2002. He owned a chain of gymnasiums and was brought in to help bring Victoria back to full health. Westling was raised in a middle-class family in Ockelbo, in central Sweden. His father managed a social services centre, and his mother worked in a post office. When the relationship was made public, Westling was mocked as an outsider and the king was reportedly horrified at the thought of his daughter marrying a “commoner”, even though he did so when he married Silvia. Last year, Westling underwent transplant surgery for a congenital kidney disorder. The Swedish public have been assured that he will be able to have children and that his illness will not be passed on to his offspring.

Westling underwent years of training to prepare for his new role in the royal family, including lessons in etiquette, elocution, and multi-lingual small talk; and a makeover that saw his hair being cropped short, and his plain-looking glasses and clothes being replaced by designer-wear.

Upon marrying the Crown Princess, Westling took his wife’s ducal title and is granted the style “His Royal Highness”. He is now known as HRH Prince Daniel, Duke of Västergötland. He also has his own coat-of-arms and monogram. When Victoria assumes the throne and becomes Queen, Daniel will not become King, but assume a supportive role, similar to that of Prince Phillip, the husband of the United Kingdom’s Queen Elizabeth II.

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