Four young girls killed in Zambia wall collapse

Posted by YXs94d on November 21, 2018 - 2:50 am

Saturday, September 8, 2007

Four young girls were killed and six more people injured when a brick wall collapsed on top of them in Zambia. The victims had been trying to reach a free mosquito net handout when a stampede erupted, causing the collapse.

The accident occurred in the town of Mpika, where the Ministry of Health was conducting the handout as part of an anti-malaria initiative. As people flocked to the community hall where the event was taking place, people outside the premises began climbing the walls in an effort to get in, initiating the collapse.

The four girls died on the spot in the incident, which occurred at around 17:30 local time. Six others were taken to the local Mpika District Hospital, where they were treated for their injuries, which are believed to be non life-threatening.

Copiapó, Chile mining accident: in depth

Posted by YXs94d on November 21, 2018 - 2:27 am

Wednesday, October 13, 2010

The rescue of the Chilean miners trapped in the San José Mine in Copiapó, codenamed Operación San Lorenzo (San Lorenzo Operation), began on Tuesday night, at around 20:00 local time (23:00 UTC).

Florencio Ávalos was the first miner to be rescued, at 00:12 local time (03:12 UTC) on Wednesday. He was wearing a shirt signed by all his fellow miners. “The first miner is already with us. We saw it all, him hugging his wife Monica and his son Byron,” said President Piñera shortly after the first rescue. “We still have a long journey.”

“This will be recorded on every single Chilean heart forever,” Piñera added. “I hope the miners’ hope stay with us, just like the [February] earthquake victims’ [hope] and what the earthquake took off. We know that the disasters unite us all.”

All the 33 miners were rescued. The last miner, Luis Urzúa, was rescued at 21:55 Chile time (00:55 UTC). “It is a pleasure to be Chilean, [I’m] proud,” said Luis Urzúa to President Piñera. “In honour of the miners, their families, the rescuers […] let’s sing our national anthem. Viva Chile Mierda!,” said Piñera. Urzúa thanked Mining Minister Golborne and the First Lady Cecilia Morel for “fighting for their lives.” “I’m proud of my fellow miners,” Urzúa added.

Six rescuers, including a miner and a paramedic, descended to the miners’ shelter using the Fénix 3 capsule which was specially constructed for the rescue. They performed check-ups and talk with the miners before taking them back to the surface. The rescuers still don’t leave the mine.

The Fénix 3 capsules are 3.95 metres in height and weigh about 460 kilograms. They have an armour, an oxygen tube and a microphone. The occupants helmets contain an intercom to keep them in contact with the rescue team on the surface.

President of Chile Piñera assisted to the rescue. Bolivian President Evo Morales could not attend Carlos Mamani’s rescue. Mamani is the only Bolivian miner in the group.

A mass for the miners was conducted at 18:00 local time (21:00 UTC). The rescue takes between 15 and 20 minutes for each miner.

On Tuesday, Mayor of Copiapó Maglio Cicardini announced that the municipal schools in the city will have no classes this Wednesday “to transform the rescue of the Atacama’s 33 in a familiar meeting,” Radio Cooperativa reported.

“The miners will be taken to the Copiapó Regional Hospital for medical checkup, where they will have to stay for 48 hours,” Health Minister Mañalich said to Televisión Nacional de Chile.

Celebrations are taking place in several Chilean cities. In Santiago de Chile, people gathered in one of the most important points of the city, Plaza Italia. In Pichilemu, tens of cars are passing over its most important streets. In Copiapó, people gathered in its main square to assist a massive concert.

On August 5, 33 miners were trapped more than 700 meters (2,300 ft) underground, in the San José copper–gold mine, located about 40 kilometers north of Copiapó, Chile.

The youngest trapped miner is 19 years old, and the oldest is 63. There were several rescue attempts before reaching the miners’ shelter on August 22. The National Emergencies Office of Chile (ONEMI) released a list of the trapped miners on August 6, which included Franklin Lobos Ramírez, a retired footballer.

Chile is the worlds top producer of copper, according to The Economist. The San José Mine is owned by the San Esteban Mining Company (Empresa Minera San Esteban). The mine was closed down in 2007, after relatives of a miner who had died sued the company executives, but the mine was re–opened in 2008.

It was originally estimated that “it would take three to four months to complete the rescue of the trapped miners”. There were three plans to reach the miners: “Plan A” using a Strata 950 drill, “Plan B” using a Schramm T130XD drill, and “Plan C” using a RIG-422 drill. The first to reach the miners was “Plan B”, early on Saturday 9.

The last step of their rescue, announced by Health Minister Jaime Mañalich, was originally due to begin on Tuesday. Laurence Golborne, Minery Minister said “If it is possible, and the cement sets before and we don’t have any impediments to doing it, it would be wonderful,” in a press conference on Monday. The men will be extracted in a steel rescue capsule 54 cm (21 inches) in diameter.

On September 4, Chilean filmmaker Rodrigo Ortúzar announced plans to film a movie about the accident, called “Los 33” (“The 33”). The film will be released in 2011.

One miner is Bolivian, and the other 32 are Chilean.

Raúl Bustos, 40 years old, is an hydraulics engineer. He left his job in Talcahuano after the February 27 earthquake to work in the mine.

Daniel Herrera, 27 years old, is a lorry driver. He has acted as paramedic assistant in the mine. He said to La Tercera “the miners were unhappy with the psychologist in the rescue team.”

Claudio Acuña, miner, is fan of the Colo-Colo football club. The BBC reports he is aged 56, but El Comercio says he is 44.

Pedro Cortez is aged 24. He joined the mine with his friend Carlos Bugueño. Cortez is an electrician, and lost a finger in the mine a year ago.

File:Juan Aguilar with President Piñera.jpg

A native of Los Lagos, Juan Aguilar is 49 years old. Aguilar is married to Cristy Coronado, according to El Comercio. Aguilar works as a supervisor.

Mario Sepúlveda is a 39 years old electrician native of Parral; he is married. He has been the spokesman of the most of the miners’ videos. Mario Sepúlveda was the second miner to be rescued, on Wednesday at 01:10 local time (04:10 UTC).

Víctor Zamora is a 33 years old auto mechanic. Zamora is married to Jéssica Cortez, who confirmed she was pregnant while he was in the mine.

Osman Araya is 30 years old, and married. He began working as miner four months before the accident.

Florencio Ávalos is 31 years old. He is the brother of Renán Ávalos, who is also trapped in the mine. He worked as driver in San José. Ávalos filmed videos, sent later to his relatives.

Ávalos was the first miner to be rescued, on Wednesday at 00:10 local time (03:10 UTC).

Jorge Galleguillos, 56 years old, has worked all his life in the mine. He said in one video he was feeling unwell; he takes medication for hypertension.

Carlos Barrios is a 27 years old miner. His father, Antenor Barrios, told Agence France-Presse: “I find he’s very strong and has enthusiasm. He spoke loud and clear. I was excited.”

Franklin Lobos Ramírez is a 53 years old retired footballer. He played for Cobresal, Deportes Antofagasta, Club de Deportes Santiago Wanderers and Unión La Calera, and briefly for the Chile national football team. Lobos had worked as a truck driver in the mine.

Yonni Barrios, called “The Doctor”, is a 50 years old electrician. He has knowledge of first aid, and was given responsibility for monitoring the health of his colleagues. “I felt I was in hell,” Barrios said in a letter to his wife.

Carlos Bugueño, 27 years old, joined the mine with Pedro Cortez. Previously, he worked as a watchman.

Alex Vega Salazar is a 31 years old heavy machinery mechanic. He is married to Jessica Salgado, and celebrated his birthday in the mine on September 22.

Ariel Ticona is a 29 years old miner. His wife, Margarita gave birth to his daughter on September 14. She was named Esperanza (Hope), at Ticona’s request.

Richard Villarroel is a 27 years old mechanic from Coyhaique.

Edison Peña is a 34 years old miner. “I want to go out soon,” he said on his first contact with his relatives. “I want to be free, I want to see the sun,” he added. He is a fan of Elvis Presley.

Claudio Yáñez is 34 years old, and works as drill operator.

José Ojeda, 46 years old, is the master driller. Ojeda is widowed and diabetic.

Luis Urzúa is a 54 year old topographer. He is the shift-leader, and was the first miner to talk with authorities. He is known as Don Lucho among the miners. He draw plans of the area of the mine where they are trapped.

Urzúa will be the last miner to leave the mine.

José Henríquez is a 54 years old drill master. He is also an evangelical preacher, and has worked in mines for 33 years.

Víctor Segovia is a 48 years old electrician. He is in charge of writing down everything that happens in the mine.

Pablo Rojas is a 45 years old explosives loader. Married, he had been working less than six months in the mine.

Juan Illanes is a 51 year old miner. He was a sergeant in the Beagle border conflict between Chile and Argentina in 1978, the incident which almost provoked a war between the countries.

Illanes was rescued on Wednesday, at 02:07 local time (05:07 UTC).

Jimmy Sánchez, 19, is the youngest miner. He had been working in the mine for five months before the accident. His role is to check the temperature and humidity in the mine.

Samuel Ávalos is a 43 years miner. His wife Ruth said “he was addicted to the cocaine.” His role in the rescue is to check air quality in the area the miners are living. According to the BBC, “Ávalos has worked in the mine for five months.”

Mario Gómez, aged 63, is the oldest of the miners. He has worked 51 years as miner. His father was also a miner, and is nicknamed “El Navegao” (“The Sailed One”). He was thinking of retiring in November.

Gómez also wrote the message “Estamos bien en el refugio los 33” (“We are fine in the shelter the 33 [of us]”).

Segovia is 48 years old. He is married to Jessica Chille, who said “To hear his voice was a confort to my heart,” after talking with him for the first time in 24 days. His sister María, was nicknamed “La Alcaldesa” (“The Mayoress”) for her leading role at Campamento Esperanza. His father, Darío Senior, was trapped in a mine for a week, and suffered serious injuries after two other mining accidents, according to the BBC.

Carlos Mamani is a 23 years old heavy equipment operator. He is also the only non-Chilean miner; Mamani is Bolivian. He began working in the mine just five days before the accident.

He was rescued at 03:11 local time (06:11 UTC) on Wednesday.

Renán Ávalos is a 29 years old miner, single, who had been working for five months in the mine before the accident. Florencio Ávalos is his brother.

Omar Reygadas is a 56 year old electrician. He began working in the mine shortly before the accident.

Esteban Rojas is a 44 years old miner. Rojas is married to Jessica Yáñez.

Category:May 31, 2010

Posted by YXs94d on November 21, 2018 - 2:17 am
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U.S. Senate passes landmark health care reform bill

Posted by YXs94d on November 20, 2018 - 2:05 am

Thursday, December 24, 2009

The United States Senate has approved a hard-fought measure to overhaul the health care system. The vote will be followed by the difficult process of reconciling the Senate-passed bill with one approved by the House of Representatives, in order to get a final measure to President Barack Obama.

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“The yeas are 60, the nays are 39. H.R. 3590 as amended, the Patient Protection and Affordable Care Act is passed,” Vice President Joe Biden announced. Senator Jim Bunning of Kentucky did not show up for the vote leading to the 39 nays. Mike Reynard, a spokesman for Bunning, said in an e-mail that “The senator had family commitments.”

The vice president presided over the Senate at the time of the vote in his role as President of the United States Senate.

As expected, Republicans voted against the bill while all Democrats and two Independents, Joe Lieberman of Connecticut and Bernie Sanders of Vermont, voted for it.

At an estimated $87 billion, the measure would expand health insurance coverage to about 30 million more Americans currently without it, and create new private insurance marketplaces, or exchanges, to expand choice.

And, like the slightly more expensive measure passed by the House of Representatives, the Affordable Health Care for America Act, it would end a practice by private insurance companies of denying coverage to individuals with existing health problems.

Both the Senate and House measures would require nearly all Americans to purchase some form of insurance, while lower-income Americans would receive help from federal government subsidies.

This is a victory because we have affirmed that the ability to live a healthy life in our great country is a right and not merely a privilege for the select few.

In remarks before the vote, Senate Majority Leader Harry Reid, Democrat from Nevada, said opponents had done everything they could to prevent the vote from taking place.

Speaking to reporters, Reid and others hailed the vote as a victory and a major step toward providing millions more Americans with access to health care. “This is a victory because we have affirmed that the ability to live a healthy life in our great country is a right and not merely a privilege for the select few,” Reid said.

Reid and others including Robert Byrd, the 92-year-old Democrat from West Virginia, paid tribute to Senator Edward Kennedy, who died this past August after spending decades of his career in the Senate pursuing health care reform.

When casting his vote Byrd said, “Mr. President, this is for my friend Ted Kennedy. Aye.”

Victoria Reggie Kennedy, the widow of Senator Kennedy, watched the proceedings from the Senate visitor’s gallery, as did Representative John Dingell, Democrat from Michigan, who has been a long time advocate of health care reform and who sponsored and introduced the House version of the health care reform bill.

In the final hours of debate on the Senate bill, Republicans asserted it would be ineffective and add sharply to the U.S. budget deficit.

Mr. President, this is for my friend Ted Kennedy. Aye.

Senator Jeff Sessions, Republican from Alabama said of the bill, “This legislation may have a great vision, it may have a great idea about trying to make the system work better. But it does not. These are huge costs [and] it’s not financially sound.”

Senate Minority Leader Mitch McConnell vowed to defeat the bill when the Senate reconvenes in January saying, “This fight is not over. This fight is long from over. My colleagues and I will work to stop this bill from becoming law.”

Senator Olympia Snowe, a moderate Republican from Maine who helped approved the Senate Finance Committee’s version of health care reform, the America’s Healthy Future Act, earlier in the year and who remarked she may not vote on the final bill, said, “I was extremely disappointed,” noting that when the Democrats reached their needed 60 votes to overcome a filibuster, “there was zero opportunity to amend the bill or modify it, and Democrats had no incentive to reach across the aisle.”

Ahead are difficult negotiations with the House of Representatives to craft a final bill President Obama would sign into law. These talks, which will formally get under way early in the new year, will take place amid anger among many liberal House Democrats the Senate bill failed to contain a government-run public health insurance option.

This fight is not over. This fight is long from over. My colleagues and I will work to stop this bill from becoming law.

Members of the House Progressive Caucus have vowed to fight to keep this public option in any final legislation that emerges, along with other provisions they say are needed to protect lower and middle-income Americans and hold insurance companies accountable.

In a statement, the Democratic chairmen of three key House committees said while there are clear differences between House and Senate bills, both will bring fundamental health care coverage to millions who are currently uninsured.

Obama administration officials have been quoted as saying they anticipate negotiations on a final bill would not be complete until after the President’s State of the Union Address in January, and could slip even later into the new year.

If passed, this will be the most important piece of social policy since the Social Security Act in the 1930s, and the most important reform of our health care system since Medicare passed in the 1960s.

President Obama issued a statement to the press in the State Dining Room in the White House saying that the vote is “legislation that brings us toward the end of a nearly century-long struggle to reform America’s health care system.”

He also pointed out the bill’s strengths, noting, “The reform bill that passed the Senate this morning, like the House bill, includes the toughest measures ever taken to hold the insurance industry accountable. Insurance companies will no longer be able to deny you coverage on the basis of a preexisting condition. They will no longer be able to drop your coverage when you get sick. No longer will you have to pay unlimited amounts out of your own pocket for the treatments you need. And you’ll be able to appeal unfair decisions by insurance companies to an independent party.”

He also noted how historic the bill is, saying, “If passed, this will be the most important piece of social policy since the Social Security Act in the 1930s, and the most important reform of our health care system since Medicare passed in the 1960s.”

Obama noted the potential social impact, saying, “It’s the impact reform will have on Americans who no longer have to go without a checkup or prescriptions that they need because they can’t afford them; on families who no longer have to worry that a single illness will send them into financial ruin; and on businesses that will no longer face exorbitant insurance rates that hamper their competitiveness.”

Obama afterwards made phone calls to various Senators and other people, including Victoria Kennedy and David Turner of Little Rock, Arkansas. Mr. Turner had his health insurance rescinded in January of last year, after his insurance company went back into his record and alleged that he failed to disclose his full medical record at the time he applied for coverage. Turner was First Lady Michelle Obama’s guest during her husband’s speech to a joint session of Congress on health care reform back in September.

The Advantages Of Reusing Large Trees

Posted by YXs94d on November 19, 2018 - 2:22 am

Click Here For More Specific Information On:

Submitted by: Ross Latham

Whenever someone is doing a major improvement to a piece of property, such as constructing a new building on it, the question often arises of what to do with any large trees on the property.

In the past it has been common to just mow down any large trees that are in the way, build the new building, then plant new trees. But a new popular trend is emerging, to instead, transplant the existing mature or specimen trees to other spots on the property. Thus these mature trees are saved, and one can receive the benefits of mature trees right away. Some of those benefits include:

* You don t have to wait decades for those new trees to grow to maturity.

* A single mature tree can absorb carbon dioxide at a rate of 48 lbs. per year and release enough oxygen back into the atmosphere to support two human beings.

* Trees reduce the greenhouse effect by shading our homes and office buildings. This reduces air conditioning needs up to 30%, thereby reducing the amount of fossil fuels used to produce electricity. This combination of CO2 removal from the atmosphere, carbon storage in wood, and the cooling effect makes trees a very efficient tool in fighting the greenhouse effect.

* Trees reduce topsoil erosion, prevent harmful land pollutants contained in the soil from getting into our waterways, slow down water run-off, and ensure that our groundwater supplies are continually being replenished. For every 5% of tree cover added to a community, stormwater runoff is reduced by approximately 2%.

* Homeowners that properly place trees in their landscape can realize savings up to 58% on daytime air conditioning and as high as 65% for mobile homes. If applied nationwide to buildings not now benefiting from trees, the shade could reduce our nation s consumption of oil by 500,000 barrels of oil/day.

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* Because trees lower air temperatures, shade buildings in the summer, and block winter winds, they can reduce building energy use and cooling costs.

* USFS estimates the annual effect of well-positioned trees on energy use in conventional houses at savings between 20-25% when compared to a house in a wide-open area.

* Property values increase 5-15% when compared to properties without trees (depends on species, maturity, quantity and location)

* Studies have shown that:

1. Trees enhance community economic stability by attracting businesses and tourists.

2. People linger and shop longer along tree-lined streets.

3. Apartments and offices in wooded areas rent more quickly and have higher occupancy rates.

4. Businesses leasing office spaces in developments with trees find their workers are more productive and absenteeism is reduced.

The above benefits are from this site: http://www.coloradotrees.org/benefits.htm

As an example, my company, located in Snohomish, WA in the Seattle area, has done numerous transplanting projects recently:

* We were contracted by the University of Washington to transplant 10 large trees on the campus otherwise slated for being cut down during a University construction project. We moved the trees from their current locations near a building that will be demolished, to other planting locations on campus.

* We were pulled into the Viaduct replacement project in late October, 2011 with a mission of saving some of the large columnar maples planted close by, for use at a new Port of Seattle project. The large trees are approximately 30-35′ tall and provided a touch of landscape green, including beautiful fall colors to an otherwise all concrete structure.

* In preparation for the construction of the new Green River Community College Student Success Center, we transplanted eight 20-30 foot cedar trees from the south side of the OEA building between the science/technology complex and the SMT building creating a visual screen.

Builders in the know realize moving even one tree can create a positive impact that lasts. The projects that have a conscience in the Puget Sound know the value of moving trees. Moving trees has become standard operations for builders that want a positive buzz. Saving trees from certain death on building projects adds lasting esteem to all involved. Once a tree is moved, all involved reap the benefits.

So there are many benefits to saving and moving existing mature trees to other locations, rather than cutting them down. And the best time to transplant trees is when they are dormant, between mid-November and mid-March.

About the Author: Ross Latham is owner of Big Trees Inc. (

bigtreesupply.com

) in Snohomish, WA, one of the largest Seattle tree nurseries (see inventory at

bigtreesupply.com/sales-inventory/

), specializing in tree transplanting. Visit us at

bigtreesupply.com/blog/

Source:

isnare.com

Permanent Link:

isnare.com/?aid=1332230&ca=Home+Management

Family of five killed in Staten Island, NY house fire

Posted by YXs94d on November 19, 2018 - 2:20 am

Friday, July 23, 2010

Five people were killed early Thursday morning in a three-alarm fire in the New York City borough of Staten Island. The fire destroyed most of the home in the Port Richmond neighborhood. The five killed are 33-year-old Leisha Jones and her four children.

Neighbors said that the fire began at approximately 4 a.m. local time (0800 UTC). Two New York Police Department officers noticed the fire and radioed for assistance at 4:10 a.m. Rescue workers attempted to enter the building although they were deterred by heavy flames and smoke. Once flames were doused with water, Fire Lieutenant Robert Strafer entered the building and found the youngest child, two-year-old Jermaine Sinclair. Upon further inspection, officers found the other four victims.

Witnesses reported hearing a loud popping sound before the building burst into flames. The cause of the fire is currently unknown, although it is not considered suspicious. The apartment which Jones and her children were living in did not have a smoke detector, as required by city law.

Jones’s mother, Martha Anderson, told the New York Daily News, “She was such a nice person and she was a really good mother,” adding, “She loved her kids … and I loved her.”

Arson charge for man who cleaned home with gasoline

Posted by YXs94d on November 19, 2018 - 2:17 am

Wednesday, April 8, 2009

Ernest Krajniak from Chilton, Wisconsin in the United States has been charged with arson after a lit cigarette ignited gasoline soaked clothes, setting his apartment ablaze.

On Friday April 3, Krajniak, 47, cleaned his entire apartment with about five gallons of gasoline, wiping everything down with the soaked clothes. After he was finished, he piled the soaked clothes in the center of his bedroom, lit a cigarette and then threw what was left of the still lit cigarette, into the pile.

Krajniak never called the fire department and never pulled the alarm. Instead he yelled ‘fire’ a few times then walked to the police station where an ambulance took him to a local hospital for the treatment of minor burns. The fire department later arrived to put out the blaze and his apartment was extensively smoke damaged. 11 other apartments were also damaged, leaving the occupants without a place to stay for at least a week.

“I should have never used that,” said Krajniak during a court appearance on Monday. He admitted to knowing that gasoline was highly flammable. He was arrested and his bond has been set a US$2,500. Krajniak’s next court appearance is scheduled for Monday, April 13. According to WISinfo.com, Krajniak has no prior criminal record.

The careless smoking of cigarettes has been blamed for thousands of fires across the U.S. In January 2008, an unnamed elderly woman in Buffalo, New York was receiving oxygen for medical problems in her home and lit a cigarette and began to smoke it. The oxygen coming from her mask then facilitated the ignition of her clothing, setting her on fire.

In the U.S. in 2002, only 4% of all residential fires were reportedly caused by smoking materials. These fires, however, were responsible for 19% of residential fire fatalities and 9% of injuries. The fatality rate due to smoking is nearly four times higher than the overall residential fire rate; injuries are more than twice as likely. Forty percent of all smoking fires start in the bedroom or living room/family room; in 35% of these fires, bedding or upholstered furniture are the items first ignited.

Australian Federal Police raid home over unauthorised access to pay TV services

Posted by YXs94d on November 18, 2018 - 2:27 am

Thursday, March 30, 2006

Australian Federal Police officers reportedly raided the home in Argenton, West of Newcastle, New South Wales of a man suspected of distibuting software to enable unauthorised access to pay TV services Foxtel and Austar.

A spokesperson for the Australian Federal Police said that officers seized computer equipment, including an “external hardware drive”. The spokesperson said police were assisted by Foxtel’s fraud invesigators and computer forensic experts from Ferrier Hodgson.

Debra Richards, Executive Director of the Australian Subscription Television Association, the organisation which represents the interests of Australian pay TV service providers, said, “Industry members are working cooperatively through ASTRA to address a problem that results in lost revenue and resources that would otherwise be used to grow the Australian television and production industries.”

“The real victims here are the consumers who are being hoodwinked into being involved in a criminal activity, often paying more than they would otherwise for a legitimate service,” she said.

Dale Ogden, 2010 California gubernatorial candidate, talks with Wikinews

Posted by YXs94d on November 17, 2018 - 2:13 am

Tuesday, April 27, 2010

Dale Ogden, a 2010 California gubernatorial candidate, talks with Wikinews reporter Mike Morales about his platform.

Ogden is a member of the United States’ Libertarian Party.

Complaint made against internet provider iHug upheld

Posted by YXs94d on November 16, 2018 - 2:40 am

Friday, September 22, 2006

A complaint made against Internet service provider (ISP) iHug by M. McNatty has been upheld by the Advertising Standards Authority (ASA). McNatty complained that he was not told of the special conditions of banner adverts he saw on the iHug website.

McNatty said: “I signed up [to iHug] but discovered I had shot over my limit and iHUG had reduced my download speed from 100 to 64kps. I rang iHUG and they explained that I had gone over my 1 GB traffic allotment by 230%. I explained I was on the 3 GB plan and they went on to tell me that 2 of the 3GB can only be used between the hours of 2 a.m. and 10 a.m.” He then went on to talk to the manager of iHug but was told there was nothing he could do so he asked to be upgraded to the more expensive option of the 15 GB plan.

iHug replied to the complaint by saying: “It appears that M. McNatty has briefly looked at the front page of our broadband section without either reading down the page to the what you get section or clicking on the info or join now links on our website. If he had, he would have found information about the peak and off-peak split of data allowances. He has then rung the iHug call centre, where our call centre personnel have been instructed to inform customers of the details of data allowances because many customers don’t understand how much data they will need. If the customer service representative has failed to explain how the data allowances work then that is a mistake on our part, for which I am sincerely apologetic. iHug has taken steps to resolve this by stressing to Customer Service Managers that they must remind their teams to fully explain data allowances during the sign up call.”

iHug then went on to apologize to McNatty if felt he had been misled but said: “I think it is unreasonable for M. McNatty to expect all information pertaining to a broadband application to be contained in detail on a small banner advert which is clearly design to capture interest only and lead the customer to further information.”

The ASA complaint board then reviewed the advertisement and noted that the advertisement clearly identified that information related to the offer was available on other pages and that a customer would most likely know that plans varied and would ask for clarification before subscribing.

But then said, referring to the 3 GB plan advertisement; “However, nowhere in the main offer or the immediate conditions headed, “ihug broadband – what you get”, did it inform the consumer that 2 of the 3 GB could only be used between the hours of 2 a.m. and 10 a.m., one third being peak user time, two thirds being off-peak user time. This, in the Complaints Board’s view, significantly diminished the offer of ‘3 GB data’, to the extent that the offer could be considered to be ‘exaggerated’. As such the Complaints Board said that it would be likely to mislead the consumer.”

They also noted that the wording “generous peak download allowance” was a hyperbole and overstated the product offered, which amounted to misleading the customer.

The Complaints Board said: “A website advertisement was not limited by a time constraint such as a television advertisement, or restricted by space available, and thereby there was no apparent reason why this paramount condition could not be more obvious in relation to the offer.”

The complaints board then said that if special condition reduced the offer in value then those conditions need to be obvious. They noted that the ad does say conditions do apply. “However, as the condition in this instance diminished the offer in a major way, the Complaints Board was unanimously of the view, that it should have been disclosed in an obvious manner, as part of the initial offer or in close proximity to it,” said the complaints board.

The board then noted that the advertisement was in violation of the second rule in the Code of Ethics which states “Truthful Presentation – Advertisements should not contain any statement or visual presentation or create an overall impression which directly or by implication, omission, ambiguity or exaggerated claim is misleading or deceptive, is likely to deceive or mislead the consumer, makes false and misleading representation, abuses the trust of the consumer or exploits his/her lack of experience or knowledge. (Obvious hyperbole, identifiable as such, is not considered to be misleading).” The board did uphold the complaint.